Redland

Redland Research designs processes which 'just work'

We use empirical methods with clear performance and success criteria. We provide entirely bespoke solutions. We empower our clients to sustain continuous improvement. We aren't 'rain-makers.'

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Service organizations need bespoke solutions for continuous improvement.

Continuous improvement (CI) is an open-ended effort to refine the quality of services and the processes which deliver them. Learn more about how our data-driven methods can help your organization to cut the cost of service quality.

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'Costs do not exist to be calculated. Costs exist to be reduced' - Taiichi Ohno

Lean is the continuous improvement methodology which focuses on the reduction of waste within work processes. As a means of lowering the cost of service quality and improving margins, Lean is very attractive.

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'In private companies, a profit and loss statement and a balance sheet tell the story. No such simple yardsticks exist in government.' - Marvin Mundel

Local government, healthcare and higher education are environments which present very particular obstacles to continuous improvement. Our experience can help your organization overcome these challenges.

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'A bad system will beat a good person every time.' - W Edwards Deming

Continuous improvement is associated with methodologies such as Lean, Six Sigma, Kaizen or TQM. None of these were ever intended to be 'off the shelf' solutions. Our empirical, research driven methods draw widely on CI and performance management principles to deliver targeted quality benefits.

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Courses

Redland short courses are intensely practical, designed with a specific sector focus. We draw on the experience of our consultants, our own research, and the most up-to-date practitioner and academic literature to ensure maximum relevance to your training needs.

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Supporting Innovation

Improvement usually means doing something that we have never done before - Shigeo Shingo

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Simulation

Scenario-based training allows employees to learn by doing, rather than by reading or listening. Participants take on specific roles in a safe, supportive environment without the potential risk of learning on the job.

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Redland

Redland Research designs processes which 'just work'

Service organizations need bespoke solutions for continuous improvement.

'Costs do not exist to be calculated. Costs exist to be reduced' - Taiichi Ohno

'In private companies, a profit and loss statement and a balance sheet tell the story. No such simple yardsticks exist in government.' - Marvin Mundel

'A bad system will beat a good person every time.' - W Edwards Deming

Courses

Supporting Innovation

Simulation